Frequently asked questions


  • What is Dryve?
  • Dryve is India's leading two-wheeler rental service which allows individuals to hire bikes by the hour or by the day. Reservations are made through the website or our mobile app.

  • What type of vehicles does Dryve offer?
  • Dryve offers a wide range of vehicles like Honda Activa, Honda Dio, Mahindra Gusto, Royal Enfield Bullet, Royal Enfield Thunderbird, Royal Enfield Continental GT, Royal Enfield Himalayan, BTWIN Rockrider 340 and Firefox Target D21.

  • Do I have to return the vehicle to the same location where I picked it up?
  • Yes. You must bring the vehicle back to the same place you picked it up before the end of your reservation. If you drop-off the vehicle at a location different from your pickup point, you will be charged Rs. 500, and the full hourly rate and late fees until the vehicle is returned to the correct location.

  • How do I make a booking?
  • It's simple on our online reservation system! Just select the type of bike you want, the location you want to pick it up from, and the start and end time for your reservation. Then enter your payment details (credit or debit card) and you are ready to Dryve!

  • How far in advance do I need to make a reservation?
  • As long as a vehicle is available, you can book immediately! Dryve recommends customers make bookings as early as possible.

  • If I cancel my reservation, do I still have to pay?
  • Please refer to our Cancellation policy on Terms and Conditions page.

  • What happens if I return the vehicle late?
  • Please refer to the Booking Guidelines on ‘Booking Summary’ page and Terms and Conditions page for info related to late fees.

  • What happens if someone else returns the bike late, and it is not there when my reservation begins?
  • If your reserved vehicle is not where it is supposed to be, notify us immediately by calling our helpline number. Dryve and our helpful fleet executives will make sure you get where you need to go! If a near-by Dryve vehicle is available, we will transfer your reservation. If not, we will call you a cab and get you a vehicle as soon as possible so you can quickly be on your way.

  • If I bring the vehicle back ahead of my reservation time, do I receive a credit?
  • Sorry, no credits or refund will be given for early return.

  • Can I book for any period of time?
  • Yes, but the minimum rental charges are applicable for 4 hours or as per specific terms and conditions for a particular vehicle.

  • Can I book a one way trip?
  • No. For all reservations, you will need to return your vehicle to its pickup location at the end of your trip.

  • Where are Dryve vehicles located?
  • Dryve has multiple locations in Bangalore. Please check the search page on the website or the home page in the app for more information.

  • Is Dryve 24/7?
  • Our call center is open from 8 AM to 12 midnight to help you with your bookings. However, our pickup locations are closed between 10 PM - 9 AM to allow us to reset for another day of excellent service. Our users cannot schedule a pickup or dropoff during that time.

  • What documents do I need to bring when I pick up my Dryve vehicle?
  • Please bring your original driver's license, a valid address proof (Aadhar card, Passport, etc.) and local reference (Company Id/ Employee Id). Do refer to the Booking Guidelines on the ‘Booking Summary’ page for more info regarding a particular vehicle.

  • What do I do if I meet with an accident?
  • Immediately notify Dryve by calling our helpline number (+91-7899861150) and we will guide you through the entire process. We will coordinate everything with the police, insurance, and road-side assistance. Do not leave the scene of the accident until proper support has arrived. You may be required to sign several formality documents associated with the accident.

  • What do I do if the vehicle breaks down?
  • Immediately notify Dryve by calling our helpline number (+91-7899861150) and we will guide you through the entire process with the help of our call center and fleet executive team. Dryve will coordinate everything with this road-side assistance provider. Do not leave the scene of the breakdown until proper support has arrived.

  • What is the insurance coverage?
  • Dryve provides full wrap unlimited third party liability insurance. However damage fee applies when the customer is involved in an incident (including but not limited to a collision or misuse of the vehicle). Customer will be responsible for a standard insurance deductible payment. The customer will be obligated to pay the repair cost. The payment owed will be deducted from the security deposit. Should the security deposit not cover the payment (in the case the Customer has accrued late return, excess km, etc charges) the balance of the payment owed will be made electronically by the Customer.

  • Is there a km limit to how much I can drive?
  • Dryve provides flexible KM limit packages depending on the type of vehicle chosen by the user. Please refer to the Booking Guidelines on the ‘Booking Summary’ page for more info.

  • Who pays for parking?
  • Customers must pay for parking outside of the Dryve vehicle's home location.

  • Am I responsible for parking and moving violations?
  • Yes. Customers must pay for any fines incurred during the reservation.

  • Why do I have to pay a deposit?
  • We have seen that many of our customers like to Dryve off to extra far away destinations. In these instances, they typically have some additional charges at the end of their booking given the distance traveled. Additionally, it is not always so easy out there as a rider and some damage might happen. This deposit will allow Dryve to seamlessly complete these transactions without the hassle of a human intervention as part of a formal online payment process.